
KUALA LUMPUR: The Government has proposed to Bank Negara that medical examinations be made mandatory for those intending to purchase personal, life or personal medical insurance plans, Deputy Minister in the Prime Minister’s Department Datuk T. Murugiah said on Thursday.
The proposal was made following numerous complaints of the non-payment of medical bills by insurance companies, he said.
“On average the Public Complaints Bureau receives about three to four complaints every month on such issues,” he said.
At present there were companies that did not require a medical examination when insurance is purchased, he said.
However, problems arose when claims were made and insurance companies refused to pay because the insured did not undergo a proper medical examination prior to purchasing the policy.
He added that investigations showed that some errant agents were responsible for this problem as “in their zeal to sell policies, they overlook the need for a medical examination prior to sealing the deal.”
Murugiah hoped insurance companies would provide proper training and keep a close tab of their agents to avoid such problems in the future. -- Bernama




